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Frequently asked questions

Do you have a question about the Design Tours? Find the answer among the frequently asked questions below or contact us at tours@dutchdesignfoundation.com.

Participation

How do I book a tour?

Through the Design Tours booking system:

  • Step 1.
    Choose one of the Design Tours. You can find more information on the various tours here.

  • Step 2.
    Choose an available date and time slot and select the number of participants.

  • Step 3.
    The maximum number of participants for a tour is 15 people. If you are booking for more than 15 people, you will have to book multiple tours.

    This works as follows in the booking system:
  1. Enter the total number of people on the form.
  2. The system shows how many tours you will need to accommodate everyone, initially in the same timeslot. 
  3. If the chosen timeslot is fully booked, the system will look for other available timeslots for the remaining tours. 
  • Step 4.
    If you are booking a Custom Tour, we will also ask you to indicate your organisation’s areas of interest by selecting three to five topics. Based on this information, our team will arrange a customised tour.

  • Step 5.
    Let us know in which language you would like to follow the tour(s): Dutch or English.

  • Step 6.
    Add the tour reservation to your shopping cart.

  • Step 7.
    Check the overview of the selected tour. Is everything correct? Proceed to the next step.

  • Step 8.
    To prepare a quote for you, we will ask for your contact information and reference number.

    Note: Please ensure that you provide the correct details in this form. These are the details that will appear on the quote and the invoice.

  • Step 9.
    Review the total overview of your booking.

  • Step 10.
    You will receive a quote from us. You then have 7 days to accept the quote, after which you will receive the invoice.

    Note: If you do not sign and accept the quote within this period, your reservation will no longer be valid.

  • Step 11.
    Enjoy your Design Tour!

Which tours can I choose from?

The tours are divided into three categories, with various tours in each category to choose form:

Area Tours

  • Klokgebouw
  • Microlab
  • Strijp-S
  • Centre
  • Sectie-C
  • Woensel

Mission Tours

  • Vital planet
  • Living environment
  • Health & wellbeing
  • Social equality
  • Digital future

Custom Tours 

The Custom Tours are based on your chosen themes and can vary in duration: 90 minutes, 120 minutes, 180 minutes and 210 minutes. The Custom Tours can be expanded with add-ons: 

  • Bikes
  • DDW bag
  • Speaker advice
  • Transport advice

More information on the various tours can be found here  →

How do I book a DDW Young tour?

The DDW Young tours can be booked using a separate order form. This will follow at a later date.

What is the starting point of the tour?

The starting location for the tours is the DDW Business Lounge in Area51 on Ketelhuisplein.

Participants

How many people can participate in a tour?

The maximum number of participants on a tour is 15 people. If you are booking for more than 15 people, you will need to book multiple tours.

This works as follows in the booking system:

  1. Enter the total number of people on the form.
  2. The system shows how many tours you will need to accommodate everyone, initially in the same timeslot. 
  3. If the timeslot is fully booked, the system will look for other available timeslots for the remaining tours.

I have already booked a tour but more people want to join, is that possible?

This is possible, up to a maximum of 15 people per tour. 

To make this possible, book extra regular DDW tickets in the ticket shop. Then make sure that the DDW tickets have been exchanged for DDW wristbands before the start of the tour.

Please note: it is important that you let the Design Tours team know about any additional participants so that they can make sure the required equipment is available at the start of the tour. Do this by emailing tours@dutchdesignfoundation.com.

You can register extra participants until 14 October at the latest.

I have booked a tour for more people than will be attending, can I return the booked tickets?

No, unfortunately, we do not accept ticket returns. However, Dutch Design Week runs for nine days, and the tickets can be used on any of those days. We recommend giving the extra tickets to a colleague, friend, or family member!

I have already booked a tour but I want to book (more) bikes, is this possible?

No, unfortunately this is not possible. 

Additional bikes can be rented at various locations during Dutch Design Week. It is also possible to rent public transport bikes at Central Station and Strijp-S Station.

Dates and times

When do the tours take place?

The tours take place during Dutch Design Week from Saturday 19 to Sunday 27 October.

The Design Tours can be booked in time slots. There is a time slot every half hour and a break between 13:00 and 13:30. There are a limited number of tours available per time slot.

If there are no more tours available in a specific time slot, it means that the maximum number of tours has already been reached and no more tours can depart due to the limited availability of our Design Guides.

What is the duration of a tour?

The Area and Mission Tours last 120 minutes. The Klokgebouw Tour and Microlab Tours last 75 minutes.

The Custom Tours vary in duration from 90 minutes, 120 minutes, 150 minutes to 180 minutes.

Costs

What are the costs of the tours?

Area

Strijp-S Klokgebouw € 650,-
    Microlab € 650,-
    Gecombineerd € 997,50
  Centrum   € 997,50
  Sectie-C   € 997,50
  Woensel   € 997,50
Missie Vital planet   € 997,50
  Living environment   € 997,50
  Health & wellbeing   € 997,50
  Social equality   € 997,50
  Digital future   € 997,50
Custom 90 min   € 1.470,-
  120 min   € 1.785,-
  150 min   € 2.100,-
  180 min   € 2.415,-
Add-ons      
  Bikes   € 10,-
  DDW bag   € 10,-
  Speaker advice   € 150,-
  Transport advice   € 150,-

These costs do not include:

  • Tickets for Dutch Design Week. These are calculated based on the number of participants and are valid not only during the tour, but the entire week from Saturday 19 to Sunday 27 October.

  • - A mandatory rental bicycle for the Woensel and Mission Tours at € 10,- per bicycle. A rental bike is optional for Custom Tours.

Why don't I get an Early Bird ticket discount?

Tickets purchased on invoice receive a volume discount instead of the Early Bird discount. The Early Bird tickets are only for individual visitors.

Practical information

In which languages can I book a tour?

Tours are offered in Dutch or English. If you prefer another language, please contact us at tours@dutchdesignfoundation.com. We will then check if it is possible to arrange the tour in your preferred language.

There are people with limited mobility in my tour group, what should I do?

You can indicate this in the Design Tours booking system, and we will contact you to ensure good accessibility.

Didn't indicate it when booking your tour? Please email us at tours@dutchdesignfoundation.com to let us know.

 

 

 

 

What does ‘transport advice’ and/or ‘speaker advice’ encompass?

You might be looking for a designer to speak during your morning program prior to the Design Tour or maybe you would like advice about the best options regarding transport to and from the tour.

Let us know what you need, and we will put you in touch with possible options in our network. You can easily arrange the rest from there.

Terms and conditions Design Tours DDW24

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